Return window and condition
We want you to be satisfied with your purchase. Returns are accepted within 30 days of purchase for items that are unused and returned in their original packaging. Please ensure all components and any documentation are included when you ship the item back.
How to return an item
- Contact our support team by email at [email protected] or by phone at +1 6478885159 to let us know you intend to return an item and to receive any instructions relevant to your order.
- Pack the item securely in its original packaging and include a copy of the order information so we can identify the purchase. Customers are responsible for the cost of return shipping.
- Ship the package to the following address: 2720 William Jackson Drive, 15, Pickering, ON, L1X 0E6, Canada. Keep your shipment receipt as proof of posting until the return is completed and refunded.
Refund timing and conditions
Returned items are inspected when received. Refunds for approved returns are processed within seven business days following inspection. The refund will be for the cost of the returned merchandise; original shipping charges are non-refundable. We do not charge restocking fees.
Damaged or incorrect items
If you receive an item that is damaged or not what you ordered, contact us immediately at [email protected] or +1 6478885159 with order details and photos if available. We will review the case and advise on the next steps.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 2720 William Jackson Drive, 15, Pickering, ON, L1X 0E6, Canada.